Call us 01726 72877
9 Truro Road
St Austell, Cornwall  PL25 5JE
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Our Practice 

Our dental practice has established itself amongst the local community and now provides dental services to many people every year.

We know as well as anyone that your smile is one of the most noticeable and memorable features of your face. That is why the whole dental team at the practice work hard to provide you and other patients with the very best dental healthcare.

So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.

 

Patient Safety Charter

Patient safety and care is of the upmost importance. Our dentists follow a policy of preventative dentistry and believe in the value of regular examinations to minimise treatment in the future. Staff are trained and updated on all aspects of infection control, as well as keeping up-to-date with current thinking in all fields of general and specialist dentistry in line with guidance from the General Dental Council. Our clinical staff are dedicated to maintaining the highest of standards whilst both meeting and exceeding the General Dental Council’s requirement for continuing professional education. Our Goal is to give patients confidence in our knowledge and skills.

 

Complaints Policy

At Truro Road we take complaints very seriously because we want all our patients to be delighted with our service. If a patient makes a complaint, it is important to us that this is dealt with courteously and promptly so that the matter is resolved as quickly as possible. If you require more information ask at  reception.  Patients will not  be discriminated against for making a complaint and it will not have a negative effect on their treatment.

If a patient is not satisfied with the response to a complaint, they may refer the matter to:

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER, Telephone 08456 120540, Website: www.dentalcomplaints.org.uk, Email: info@dentalcomplaints.org.uk   (NB: Truro Road dental only provides treatment on a private basis and does not hold an NHS contract) 

The Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London, EC1Y 8TG, Telephone 03000 616161, Website: www.cqc.org.uk, Email: enquiries@cqc.org - the general health regulator, with responsibility for maintaining standards in healthcare services 

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ, telephone 0845 222 4141 - the dentists' regulatory body, which deals with complaints about professional misconduct. 

 

Care Quality Commission  Our practice is registered with the Care Quality Commission (CQC).  Our registration number is 0-191583195.  

 

Our Treatment Policy

Our practice treats Private patients.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z9601659. Our practice data controller is David Timothy Cooke. To download the ICO guide to data protection please click here.